Privacy and cookie policy

The Hanwell Zoo website is owned, managed and administrated by Ealing Council. Ealing Council is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

This policy (together with our terms of use (link to Terms of Use page) and any other documents referred to on it) sets out Ealing Council’s privacy and cookie policy and the procedures for how we collect, use and disclose your information. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is the Council of the London Borough of Ealing of Town Hall, New Broadway, Ealing, London W5 2BY.

Our nominated representative for the purpose of the Act is Lorraine Cox Information and Compliance Officer.

If you are browsing the Hanwell Zoo website you do not need to disclose your personal details. We will not capture or store any personal information about individuals who access this website (subject to the cookies policy below) except where you voluntarily choose to provide us with your personal details either via email or when registering your details to receive further information or subscribe to our mailing list.

If you subscribe to our mailing lists for information, we will ask you to indicate the areas in which you are interested so that we can tailor the information, which we send you to cover the area, which we believe you might be interested in.

If you are under age 16, please do not provide any personal information or attempt to register with the Hanwell Zoo website. If we find that we have collected personal information from a person under age 16, we will delete that information as quickly as possible. If for any reason you think we have collected information from a person under age 16, please let us know by emailing

Information we may collect from you

When you register with the Hanwell Zoo website with the intention of receiving information, you are asked to provide some personal information, such as your name, username and postal and email address. We use this information only for the intended purpose that you have provided it for.